Order rules

Order Policy

These are the plain-language ordering rules for delivery-only party trays and family-style food trays.

Order basics

Clear rules before food prep

Cooked trays, delivery-only service, clear quoted totals, and payment after availability is confirmed.

Delivery No setup or servers

Food trays are prepared and delivered. No cleanup, rentals, staffed service, or alcohol service.

Custom notes Substitutions welcome

Send allergy notes, toppings, oil preferences, spice level, or a personal recipe direction before ordering.

Payment Confirmed before cooking

We confirm availability, menu items, delivery-included total, and Stripe payment before prep begins.

Ordering expectations

What confirms an order and what does not

These rules keep the food, delivery, payment, and customization details clear before ingredients are purchased or prep starts.

1

Request is not confirmation

Submitting the form starts review. It does not reserve the date or start cooking.

2

Approval before payment

Menu, delivery area, timing, allergy notes, and total price are confirmed before Stripe payment.

3

Delivery-only boundaries

Food is prepared and delivered. Setup, servers, cleanup, rentals, and alcohol service are not included.

4

Custom notes reviewed

Substitutions, recipe directions, oils, add-ins, and dietary questions are reviewed before accepting the order.

Order flow

The simple path from request to cooking

Every order is reviewed around the practical details first. That protects the schedule and helps avoid mismatched menu, delivery, or payment expectations.

  1. Send request

    Share date, delivery town, delivery time, headcount, tray ideas, and custom notes.

  2. JD reviews

    Availability, timing, delivery logistics, menu items, substitutions, and allergy notes are checked.

  3. Confirm total

    The delivery-included quote and payment timing are confirmed before the order is accepted.

  4. Prep begins

    Food prep begins after the required payment is received for the approved order.

Changes, cancellations, and rush orders

Cancellation or change requests should be made at least 48 hours before the scheduled delivery time. Once ingredients are purchased or preparation has started, refunds or changes may be limited. Rush orders may be available depending on schedule, menu items, delivery location, and order size.

Custom recipes and substitutions

Many trays can be adjusted by sauce, toppings, spice level, oil preference, add-ins, sides, substitutions, or personal recipe directions. Custom requests are reviewed before the order is accepted so timing, ingredients, and pricing are clear.

Allergies and dietary requests

Allergy notes and ingredient restrictions must be provided before ordering. Kosher, halal, allergen-free, medical, health, or diet claims are not offered unless specifically stated and confirmed before ordering.

Ready to request trays?

Send date, timing, location, headcount, tray interests, allergy notes, and customization details.

Delivery-included quote 50% deposit reserves approved orders Balance before cooking begins
Ready when your details are. Date, town, headcount, tray ideas, allergies, and custom recipe notes help us quote cleanly. Request Order Review Payment Policy
Call Request Order