Food trays are prepared and delivered. No cleanup, rentals, staffed service, or alcohol service.
Ordering answers
Frequently Asked Questions
Answers about delivery-only tray orders, customization, allergies, timing, and what is not included.
Order basics
Fast answers, same simple process
Cooked trays, delivery-only service, clear quoted totals, and payment after availability is confirmed.
Send allergy notes, toppings, oil preferences, spice level, or a personal recipe direction before ordering.
We confirm availability, menu items, delivery-included total, and Stripe payment before prep begins.
Quick guide
Answers before you send a request
The FAQ is written for local tray orders, meal prep questions, workplace lunches, family meals, and small-group delivery. The fastest path is still to send the details through the request form.
Delivery-only trays
JD Catering cooks the food and delivers it. Setup, servers, cleanup, alcohol service, tables, chairs, tents, and staffed service are not included.
Quote and availability
Send the date, delivery town, timing, headcount, tray ideas, customizations, and allergy notes. We confirm availability and the delivery-included total first.
Substitutions and recipes
Many trays can be adjusted by sauce, toppings, oil preference, spice level, bacon/no bacon, or a family recipe direction sent before confirmation.
How to use this page
Find the answer, then send the order details together
Questions are easier to answer when the date, town, delivery time, guest count, tray ideas, substitutions, and allergy notes are all in one place. That keeps the quote clean before Stripe payment.
Advance notice, rush requests, half/full trays, and how to send details.
Stripe payment comes after the order is approved and total is confirmed.
Substitutions, recipe directions, allergies, and dietary questions reviewed first.
Queens, Nassau, and nearby areas depend on distance, date, timing, and order size.
Do you provide setup or servers?
No. This is a delivery-only food tray service. We cook the trays and deliver them. Setup, servers, cleanup, table rentals, tent rentals, and staffed service are not included.
How far in advance should I order?
Advance notice is recommended, especially for weekends, holidays, larger tray orders, and customized recipes. Availability depends on the date, order size, delivery area, and schedule.
Do you deliver?
Yes. Delivery is available in Queens, Nassau County, and nearby Long Island or NYC areas depending on availability, timing, distance, and order size.
Do you offer half trays and full trays?
Full trays are 21x13. Half trays are 8.5x6. Serving estimates and pricing are confirmed before the order is accepted.
Can I customize my order?
Yes. Many trays can be adjusted by sauce, toppings, spice level, oils, add-ins, sides, or substitutions. You can also send your own recipe or a starting direction, and we will confirm what is possible.
Do you handle allergies?
Please disclose allergies and ingredient restrictions before ordering. We will review the notes before confirming, but allergy needs must be discussed clearly in advance.
Do you offer halal or kosher food?
Not unless specifically stated. Please ask before ordering, especially if a substitution or preparation requirement matters for your guests.
Do you offer vegetarian options?
Yes, some vegetarian-friendly options may be available, such as eggplant parmesan, salads, sides, hummus with pita, falafel-style trays, and certain pasta trays. Please ask before ordering.
Do you provide plates, utensils, or serving items?
Not automatically. Ask before ordering if you need disposable plates, utensils, napkins, serving spoons, or similar items. Availability may vary.
Is there a delivery fee?
Delivery is calculated into the final quoted total before payment. Distance, timing, order size, and location can affect the total.
Can I place a rush order?
Rush orders may be available depending on schedule, menu items, delivery location, and order size. Send the request and we will confirm availability.
When do I pay?
After we review the order details and confirm availability, payment is handled through Stripe. A 50% deposit reserves the order, and the remaining balance is due before cooking begins.
Is my order confirmed when I submit the form?
No. The form starts the request. Your order is confirmed only after availability, menu items, delivery details, total price, and required payment are confirmed.
What is the cancellation window?
Cancellation or change requests should be made at least 48 hours before the scheduled delivery time. Once ingredients and prep are started, refunds or changes may be limited.
Availability is confirmed before accepting the order
Menu options, recurring schedules, delivery area, rush timing, substitutions, and allergy notes must be reviewed before an order is accepted. Kosher, halal, allergen-free, medical, health, or diet claims are not offered unless specifically stated and confirmed before ordering.
Still have a question?
Send the order details and any customization or allergy notes through the request form, or contact JD Catering if you need help before submitting.
Delivery-included quote
50% deposit reserves approved orders
Balance before cooking begins
Ready when your details are.
Date, town, headcount, tray ideas, allergies, and custom recipe notes help us quote cleanly.
Request Order
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